RESUME
Sanjib
Saha
Personal Details
Email :
Phone Number:
Gender:
Nationality:
Date of Birth:
Country of Residence:
Japan Address:
Current Visa Status:
Visa Valid Until:
8884598220
Male
Indian
October 16, 1985
India
Job Profile Details
Job Industry :
Desired Location :
Job Type :
Automotive Industry
Any Location
Permanent
English Level :
Japanese Level :
Fluent
Business
Educational Backgroud
School Name:
High School
Start & Finish Year:
Visva Bharati university, Santiniketan
2002-2004
Diploma
College Name:
Major in Subject:
Start Year:
Graduation Year:
College
College Name:
Major in Subject:
Start Year:
Graduation Year:
University
University Name:
Major in Subject:
Start Year:
Graduation Year:
Visva Bharati university, Santiniketan
B.A(Hons) in Japanese Language
2005
2008
Masters
University Name:
Major in Subject:
Start Year:
Graduation Year:
Other Education
Institution Name:
Major in Subject:
Start Year:
Graduation Year:
Summary
Qualified Japanese Language specialist with JLPT Level -3,
CCNA (Routing and Switching), ITIL Foundation,
Frontline Leaders people leadership program, “Leading with emotional intelligence.”
Experienced in IT Infrastructure operation. L-1, L-2 operation of Network, Server, Mainframe.
Skilled in project transition and Migration, Japanese project.
Nagios monitoring tool, Control-M/Server, Silva (Service Now)
Proven ability to deliver high quality work and excellent customer satisfaction.
Work Experience
Current Company
Company Name:
Cognizant Technology Solutions
Job Title:
Start Date:
Team Lead
13th September 2021
Working as Team Lead (Japanese bilingual) to manage and support the project deliverables for Network project.
PROJECT NAME:
AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology solutions India
PROJECT DESCRIPTION:
" AXA LIFE JAPAN : network service for insurance.
SOP-based L1, L2 support and project management "
PROJECT SCOPE:
AXA LIFE JAPAN, Japan migrated some of the Infrastructure operation services that contains 2nd line support to Cognizant India's RIM (Remote Infrastructure Management).
SOP based L1 & L2 support - Service Request fulfilment.
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Life Science Project:
*Working as Team Lead to manage and support the project deliverables for client by transitioning the support from incumbent vendor and tracking towards steady state
*Working for Life Science project, Takeda. SOP based L1 & L2 support operation
*Successfully coordinated the transition for L1.5 SOP / Triage /COTS-Saas support
*Preparing status report weekly /Monthly with client and sharing the application status along with tickets through SNOW.
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Worked as a Japanese language specialist for Mainframe project.
PROJECT NAME:
AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology solutions India
PROJECT DESCRIPTION:
" AXA LIFE JAPAN : Mainframe Technology
SOP-based L1, L2 support and project management "
PROJECT SCOPE:
AXA LIFE JAPAN, Japan migrated some of the Infrastructure operation services that contains 2nd line support to Cognizant India's RIM (Remote Infrastructure Management).
SOP based L1 & L2 support - Service Request fulfilment.
Company 1
Company Name:
Eclerx Services Limited
Job Title:
Start Date:
Resignation Date:
Japanese Language expert
22ndAugust 2011
2nd January 2012
Interacting with Japanese speaking clients on a regular basis via calls emails etc.
Working daily on SEO and dealing with Third party Japanese clients on SEO related queries on behalf of US based client.
Carrying out off-page optimization for Client on Japanese websites through forum posting, blog commenting, directory submission etc.
Translating technical documents from Japanese to English and English to Japanese.
Company 2
Company Name:
Axa Technology Shared Services Limited
Job Title:
Start Date:
Resignation Date:
Japanese Language expert, Network Analyst
6 Feb 2012
29th January 2014.
· First point of troubleshooting for all network issues and outages, actively involved in Sev 1 Tickets where client impact is very high and drive through the troubleshooting process in restoring the service ASAP.
· Providing 24x7 Network support to Japan clients remotely from NOC
· Analyse connectivity problems interpret testing results with different service Providers and determine if the client equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification.
· Co-ordinating with service providers and Clients during outages. Follow up with Service Providers resolving issues or escalate to the appropriate Engineering Teams and/ or ATS Management.
· Coordinate Network repairs and Assist vendors/ specialists with network testing assignments and circuitry repairs designed to maximize operating capacity.
· Network Operations and Monitoring of alerts for network devices and servers received on spectrum tool for Japan, US, UK and Global Network.
· Notifying Clients through Notification Mail and placing callout on Ckt/Site outages, Status and resolution details.
· Processing of all mails received and acting on it as per the process requirement.
· Handling and managing bridge calls for troubleshooting times with customer side (Japan and Backbone Related issues) network team/service provider.
· Attending daily Client meetings to discuss the day to day activity and changes.
· Arrange site visit with NTT and Soft Bank (Japan).
· Device Back up script run by weekly.
Company 3
Company Name:
Oracle India Pvt .Ltd
Job Title:
Start Date:
Resignation Date:
Senior Analyst
3rd July 2014
1st March 2019
·Timely and accurate day-to-day translation processing of Customer’s financial data, customer validations involving usage of Japanese language.
·Working on Oracle R12 Financials – Trading Community Architecture (TCA) forms.
·Have an understanding of creating customer data to shipment
·Working closely with onshore Alliance & Channels (Partner Sales) , Oracle University, Contract team.
·Report technical issues / failures to Japan and IT teams.
Company 4
Company Name:
Fujitsu Consulting India
Job Title:
Start Date:
Resignation Date:
Senior Technical Consultant
15th October 2015
1st March 2019
Project Name:
FENICS, Support Operations - Transition to Fujitsu India
Project Description:
"FENICS is a network service for sales, provided by FUJITSU.
SOP-based L1, L2 support and project management "
Project Scope:
Fujitsu, Japan migrated some of the infrastructure operation services that contains 2nd line support to India's RIM (Remote Infrastructure Management).
SOP based L1 & L2 support - Service Request fulfilment.
License or Qualifications
- Japanese Language Proficiency Test level 3.
- ITIL Foundation Certificate in IT Service Management.
- CCNA Routing and Switching.
Special Skills
Frontline Leaders people leadership program, “Leading with emotional intelligence.”